At ARS, our customer/client business relationships are our priority! We understand problems arise, and our prompt and efficient service and support system is just one way we ensure that you are completely satisfied. Our support team, composed of highly-skilled technicians, is available 24 hours a day 365 days a year to ensure that your equipment is performing to its utmost potential when you need it most, regardless of time of day or day of week. With a single call, ARS will quickly access any question that you may have over the phone, guaranteeing that your time is devoted to more important matters. Because of our commitment to excellence, your personal ARS technician will have a secure remote access to your computer enabling them to offer support in real time. If your ARS technician determins on-site assistance is necessary, they will gladly assist you at your convenience.
Office Hours
ARS’ standard office hours are from 9:00 AM to 6:00 PM (Eastern Standard Time) Monday through Friday. In addition, we do offer 24 hour support 365 days a year.
Emergency Support
ARS takes pride in offering you the best support possible 24 hours a day 365 days a year. We will happily assist you after office hours with your emergencies. However, to ensure that we respond to you in the most efficient matter, please review what constitutes an emergency so that we act immediately in the event of a true crisis. Otherwise, a non-emergency call could tie us up for 30 to 45 minutes prior to helping you.
An Emergency Is:
1. Your back office computer is down (ie: It does not boot up or has no power), meaning your whole system is down.
2. One workstation is down, you are going into a busy shift, and you have checked to make sure everything is on and connected.
3. None of your credit cards will go through, and you have restarted your credit card server.
4. You are unable to function as standard operating procedure would dictate.
A Non-Emergency Is:
1. Fixing a server’s mistake
2. Any question reguarding adding, changing, deleting menu items or staff
3. Any question reguarding difficulty closing a check (Worst Case Senario: Save all credit card slips, void the receipts, and recluse the entire check. DO NOT delete the check.)
4. Any question that begins with “How do I…”
Contact Numbers
Corporate Office-Raleigh: (919) 510-7925
Charlotte: (704) 248-0323
Greensboro/Winston Salem: (336) 499-7596
Charleston (843) 278-5136
*Please Note: For after hour calls, dial:
4 for emergency calls
2 for non-emergency calls
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This post was written by admin on September 11, 2008
